退款政策

TREA BUTTER LLC

ONLINE RETURN AND EXCHANGE POLICY

 

 

RETURN POLICY FOR WWW.TREABUTTER.COM.

 

We will issue a full refund for most items returned in new condition within 15 days of the shipment date.  Please note that all returns to Trea Butter LLC must include either the original receipt or a gift receipt.

 

WWW.TREABUTTER.COM EXCHANGE POLICY.

 

While we can replace most damaged or defective merchandise, we can't exchange items. In order to get exactly what you want as quickly as possible, simply return the unwanted item for a refund. When we receive your return, we'll issue a refund. If the item was sent to you as a gift, we'll send you an E-Gift Card for the amount of the refund.

 

RECEIPT REQUIRED FOR ALL RETURNS.

 

Please note that all returns to www.treabutter.com must include either the original receipt or a gift receipt.  If you do not have the original receipt, we may be able to locate the original receipt information if you purchased the item with a credit or debit card and if you present this card at the time of return.

 

Gift givers are strongly encouraged to include a gift receipt whenever a gift is purchased. Gift receipts do not display any price information and make it easy for gift recipients to return their items if necessary.

 

ONLINE PURCHASES MAY BE RETURNED WITHIN 15 DAYS.

 

Items should be returned in unopened or original condition, with a copy of the original receipt or a gift receipt. 

A refund of the item’s purchase price and any applicable taxes will be issued in the original form of payment used to purchase it. Please note that this also applies to items received as gifts. If the purchaser returns a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase. If the item was sent to you as a gift, we'll send you an E-Gift Card for the amount of the refund.

Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.

INSTRUCTIONS.

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed to allow us the opportunity to process your return.

  1. Send the item in its original packaging.
  2. Pack the item carefully so that it will not be damaged during the shipping process.
  3. Include a copy of the packing slip.
  4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping and cannot process your return until the item is received.
  5. All returns should be sent to the following address:                                                                       

            Trea Butter LLC

2700 Reynolda Road, Apt. 510

Winston-Salem, NC 27106